Small Sized Items
Many lightweight items can be shipped via Parcel Couriers such as Australia Post. As soon as your item has left the warehouse you will be notified via email and be able to track your order online. Our standard shipping arrangement will require a signature upon delivery; however, you can select an option at checkout to leave the order at your door. If you are not at home at the time of delivery and you have not given an authority to leave the package, a notice with alternative arrangements will be left at your residence (usually your parcel will be stored at your local post office for pick up).
Medium Sized Items
For medium sized items such as chairs or flat packed furniture that cannot be shipped via Australia Post, we will send them through one of several freight carriers. Our standard agreement with our carriers does not include a call to arrange a suitable delivery time. However, once your items have left the warehouse, you will be able to track their journey online. Please note that delivery dates shown on the carriers’ websites are only estimates and we cannot take any liability for late deliveries.
Items will be sent to the shipping address you provide when placing your order. We cannot accept a PO box for these items as shipping address because our shipping partners are unable to deliver to a PO box. We suggest you provide a street address for delivery if you are purchasing furniture items.
Usually, our freight deliveries are sent straight to your doorstep and require a signature upon delivery to acknowledge that the items have been received in a reasonable order. However, if you anticipate that you might not be at home for your delivery, please select the option to leave the order at your door at checkout. Due to security and liability restriction of our carriers, the customer is responsible for bringing any of such merchandise into their home, so we recommend that you have someone available to help you carry the items into your home, unpack and install your furniture.
If, for any reason, our shipping partner is not able to successfully deliver your order they should leave a card with further delivery instructions. In these situations, L3 Home reserves the right to charge you for any additional costs incurred (e.g. shipping and storage) or to cancel the sale contract, in which case, we will fully refund you the net amount (i.e. the amount you paid minus shipping or storage costs).
This service is provided by Hunter Express and Allied Express.
Large Sized Items
Large furniture items are mostly shipped using a two men delivery service. Once your order has left the warehouse you will be notified via email. Unfortunately, online tracking is not available for such deliveries. However, the carrier will typically contact you in order to arrange a delivery time that suits you best. For metropolitan areas, upon delivery the drivers will carry your item into your room of choice. Services such as delivery to room of choice may not be guaranteed where item cannot safely be brought through doorways or elevators.
Items will be sent to the shipping address you provide when placing your order. We cannot accept a PO box for these items as the shipping address because our shipping partners are unable to deliver to a PO box. We suggest you provide a street address for delivery if you are purchasing furniture items.
Please note that it may not be advisable to give an authority to leave large items at your door as we will not be held liable for any loss and will not be able to provide the service to carry the items into your home and you may need to have someone available to help you.
In very exceptional cases where delivery may result in unusually high freight charges (including, but not limited to, remote delivery locations, inner city deliveries, island deliveries, etc.), L3 Home reserves the right to cancel an order. Please contact us first if you'd like to check if your location may be subject to unusually high freight charges.
If you have any questions please don’t hesitate to contact us by emailing firstname.lastname@example.org
Can I get rid of my packaging?
We would recommend holding any packaging until you are sure that you are in love with your new furniture as if you change your mind, we will ask you to return the items in their original condition and packaging.
What are our delivery charges?
Delivery prices may differ depending on the item. Prices can be displayed as a fixed price, vary based on your suburb/postcode and for larger items or bulk purchases you may need to contact us for a quotation.
Who do we deliver with?
We work closely with several couriers across Australia. All deliveries are to your front door or ground floor only with reasonably good access. All deliveries are conducted Monday to Friday during business hours.
How long will it take for my order to arrive?
Items are dispatched within 24-48 hours after payment has cleared, a tracking number will be updated for your reference. Please allow for up to 7-10 business days for all metro cities and up to 14 days for selected regional areas. Delivery times are excluding weekend and delays can arise due to public holidays, peak periods or areas affected by natural disasters.
What if I am not home?
If the courier driver has missed you, they will leave a delivery card for you to contact them to organise a redelivery. Please check your mailbox or under your door regularly and keep your tracking number handy.
What is our returns policy
We offer a no questions asked 30 Day Money Back guarantee, at the exclusion of any shipping fees, or transaction fees that may have been incurred.
What are the conditions for return
Items must be returned in their original packaging including all the original contents free from damage. Please ensure all items are packed sufficiently for transport, any damages caused during the return shipping maybe rejected or receive a revised refund amount.
When will my refund be processed
Once an item has been returned and received in good condition, refunds will be processed within 7 business days.