Shipping & Delivery

If you are anything like us, you’ll be looking out your window every day waiting to receive your purchased orders. But we’ve got you covered! Here are some pointers to help manage your delivery expectations.

Delivery Times

We love getting your orders to you as soon as possible by working closely with all major shipping partners across Australia. We always to aim to find the fastest solution but most importantly we need to ensure if arrives safely.

Order are usually dispatched from our warehouse in Melbourne within 2-3 business days, but may vary depending on order size and availability and or peak seasonal periods.

All deliveries are conducted during normal business hours Monday to Friday. Signature for delivery is required in most cases however in order to have your items delivered in a timely manner, the drivers may leave the items in a safe location or when authority to do so has been given.

Please ensure you have filled in the correct delivery address as once items have left our warehouse additional charges may apply if you wish to change, amend or cancel the order. Due to the size restrictions of them item, we require a physical home or work address and are unable to ship to PO boxes.

Please also note, it is not uncommon for items on orders to travel separately from different couriers or drivers and locations. If you are unsure please do not hesitate to check with our customer service team.

Delivery times may be affected by seasonal and national holidays. In the event any of the above occurs, our customer service is ready to update you on your order and delivery time.

Here is an overview of our delivery lead-times:

Small Orders & Non-Fragile Items:

Location	From Time of Dispatch
Melbourne	1-5 business days
Sydney, Brisbane & Adelaide	2-7 business days
Perth	5-10 business days

Large Orders & Fragile Items:*

Location	From Time of Dispatch
Melbourne	Booked on the day the customer has requested.
Sydney, Brisbane & Adelaide	6-15 business days
Perth	14-20 business days

*Fragile items may include marble and glass items, and oversize items.

Tracking Your Order

You will receive a tracking number which you can use to keep an eye on the status of your package(s) and to ensure you can arrange to be home at the time of delivery. Track your package from the nominated courier’s website by inputting the tracking number to return the details.

Shipping Costs

Shipping costs are never fun but necessary to get your orders to you. We do live in a big country and as such shipping fees vary by the size & type of product you order and the intended delivery destination.

Multiple items in one order

For orders of multiple items, they may ship separately according to size – if this is the case, you’ll receive multiple tracking numbers from the couriers. You will only be charged one-delivery fees, even if your order is dispatched separately.

Delivery Services

All delivery services are conducted by one man to ground floor with reasonable and safe access. Please also ensure item dimensions can fit through any lifts, doorways & hallways to its intended spot prior to purchase.

Unfortunately, due to Occupational Health & Safety reasons, one man delivery services cannot lift items upstairs. If you require an upstairs delivery, please kindly let our team know as we may need to arrange a 2 Man White Glove Service which may incur additional charges (subject to location & availability). Product assembly and removal of rubbish are also not available under the delivery service.