FAQs

Not just yet, but we'd love to one day! Imagine the warm textures, neutral tones, and beautiful pieces styled in real spaces... trust us, it's a dream in the making.

For now, we’re proudly online-only. Our product pages are designed to give you a clear feel for each piece, and we’re always here if you'd like extra info or photos to help with your decision.

We totally get the value of a good chat! But at this stage, we keep all communication in writing and we do that with intention.

It helps us stay across every detail, gives you a clear record of what’s been agreed, and ensures nothing slips through the cracks (no half-remembered conversations or missing info).

It also gives our team the space to look into things properly, refer back to your order history, and respond with care.

If you have any further questions, our inbox is always open!

Most in-stock items usually leave our Melbourne warehouse within 5 business days of payment being received. That's our usual rhythm and for many orders, it's smooth sailing from there.

That said, furniture isn't one-size-fits-all. Some pieces need a bit more prep, others require more delicate handling. And during busy periods or with larger orders, our team may take a little extra time to make sure everything's properly lined up before dispatch.

We're not Amazon-fast (if only and furniture rarely is)… but we do believe in thoughtful, reliable dispatch with a dedicated team overseeing your order every step of the way. If for any reason we anticipate a delay with your order, we’ll make sure you're across every step of the way.

Delivery fees vary depending on your location, the size of your order, and the item(s) you're purchasing.

The easiest way to check is by entering your postcode on the product page or in your shopping cart - you’ll instantly see what the shipping cost will be. Alternatively, the final delivery fee will always appear at checkout once your address is entered.

If your postcode isn't showing a delivery cost for any reason, just email us and we’ll happily look into it for you.

Delivery timeframes depend on where you are and the size of your order. For most metro areas, it's usually 5-10 business days from time of dispatch. Regional or remote deliveries can take a little longer, depending on the courier and the item.

We've included a delivery estimate table on our Shipping & Delivery page, so you can get a clearer idea of how long it might take to reach you.

Our Standard Shipping option covers most of Australia and is used for items we deem safe to send via general courier. Deliveries are made on weekdays without a set time or day selected in advance.

For orders within eligible Melbourne postcodes, you'll be able to choose your preferred weekday for delivery, and your order will arrive by 6pm on that day.

If your postcode qualifies, Melbourne Scheduled Delivery will automatically appear on the product page and at checkout. It’s a great option if you prefer a bit more predictability especially when coordinating access or planning ahead.

Absolutely! If you'll be away or need a little more time before your order arrives, we're happy to hold off dispatching your order (as long as it hasn't left the warehouse yet).

If you know you’ll need a delay, you can pop a note at checkout or reach out to us directly. We can typically hold items for up to 30 days. If it’s likely to be longer, let’s chat first to see what’s possible.

Once an order is on the move, we're unable to pause or reschedule it - the earlier we know, the better we can coordinate things on our end.

If you're in Melbourne, chances are you can! We do offer warehouse pickup for many of our pieces, please check in with us before placing your order so we can confirm your item is suitable for collection (some things just don’t play nicely with a car boot… even with the seats folded down).

While we don’t offer courier selection at checkout, we understand that past experiences can shape your preferences.

If there’s a delivery partner you’d prefer to avoid, feel free to leave a note in the delivery instructions at checkout or send us a quick email after placing your order. We’ll do our best to work around it, where possible.

We can’t always guarantee an alternate courier, as it depends on your location and the item ordered, but we’ll always try to make things easier where we can!

We're not able to deliver to PO Boxes or Parcel Lockers. Most of our items are too large and require physical delivery.

For the smoothest experience, we recommend using a residential or business address where someone can accept delivery during weekdays.

We understand it’s not always possible to be home during the delivery window and depending on the item and courier, being present may or may not be necessary.

If there's a safe, covered spot to leave your items, we suggest leaving an Authority to Leave (ATL) note at checkout. This gives the courier permission to leave your items without requiring a signature, helping avoid missed deliveries or the hassle of rebooking.

If you’re unsure or need help coordinating a day that works, reach out to us ahead of time and we’re happy to guide you based on your order and delivery location.

All standard deliveries are made to your front door at ground level; whether that's your home, apartment building, or property entrance. For multi-storey homes or apartment buildings, this usually means to the main entrance or lobby, rather than inside your home or up any stairs.

If you’d rather skip the heavy lifting (literally), we also offer White Glove Delivery in select metro areas for an additional charge. This premium service includes:

• Two-person delivery to your room of choice
• Assembly of your furniture pieces
• Rubbish removal, so you’re left with a finished space - not a cardboard fortress

Want to check if White Glove is available in your area? Send us a quick message, we're happy to see what's possible and help line up the best option for you.

As soon as your order has left our warehouse, you’ll receive an email with tracking details so you can keep an eye on its journey.

Depending on the courier, this update might come from our team directly or via an automated email with a link to track your delivery.

If you’re ever unsure or feel like it’s been a little too quiet, feel free toreach out.

It depends! Some items are shipped from different warehouses or may take a little longer to prep - but don't worry, we'll let you know exactly what to expect once your order's on the move.

Yes! We offer swatches for selected sofas so you can feel the texture and see the colour up close before deciding. If a swatch is available, you’ll find the option to order it directly on the sofa’s product page.

If there’s no swatch button visible, that means it’s not currently available for that design.

Outside of that, our product images and descriptions are designed and written to help you get a feel for tone, texture and finish, but if you’d like a closer look at something in particular, just reach out - we’re here to help however we can!

All of our pieces are pre-designed and curated with intention, which means we don’t offer made-to-order customisations at this stage. What you see is what we’ve lovingly sourced and styled for Australian homes.

But if you’ve got something in mind… please don’t hesitate to share. It may just inspire what comes next!

We’re grateful our pieces are getting love beyond Aussie shores! While we currently deliver Australia-wide only, international shipping isn’t something we offer just yet.

That said, never say never! Expanding our reach is definitely on the dream list, and we’d love to bring L3 Home to more corners of the world one day.

We try really hard to make sure that your order reaches you in perfect condition; sometimes, things may have damaged in transit. In the unfortunate event that this isn’t the case, please contact us as soon as possible with a detailed description of the issue along with a photo and we will get back to you with the best resolution.

Unfortunately, on occasion our warehouse may send out an incorrect item. If you receive a product different from the one that you ordered, so sorry about that! Please contact us as soon as possible with a photo of the item you received and we’ll be sure to get you the product you ordered.

Some of our products are handmade, have natural imperfections, and/or a unique finish, shape, colour or texture and may vary from the picture you see on our website.

This applies to all products described as “Natural”, “Handmade”, “Washed”, “Brushed”, “Rustic”, “Distressed”, “Hand-Finish”, “Hand-Woven”.

We are based in Melbourne, Australia.

Wooo we’d love to help! Our stylists will be happy to offer styling advice. You can view our curated collection by checking out ‘Shop By Room’.

Nothing tickles your fancy? No worries, email us and our team will try to curate a style that suits you.

To provide our customers with quality products at great prices, most items are ready-to-assemble unless otherwise specified on the product page.

When items are not sent fully assembled, it’s the ease of transportation at reduced costs.

Our team works exceptionally hard to feature all products in the most accurate way possible on the website. The variance of the texture and colours of the products are based on the electronic device you use to view the items at the time.

We currently accept payment through the following payment providers:

• Visa
• Mastercard
• American Express
• PayPal
• Afterpay

It is safe to use your credit card on our website. All sensitive information is transferred using the same encryption and physical security used by financial institutions.

Interest-free finances such as Afterpay, commonly referred to as "buy now pay later", has become an increasingly popular way for shoppers to pay for purchases, as it allows you to spread the cost of a purchase over time without having to pay interest.

While interest-free finance isn't like a traditional loan, there are still costs involved, and it's important to understand what you're getting into before you apply.

Please click here for more information about Afterpay.

Before clicking ‘Submit Order’, enter the promo/discount code that was given in the promo code field and it will be applied to your order. Please note you can only use one code at a time.

Absolutely! We get that sometimes things just don’t feel quite right once they arrive. You can return full-priced items within 14 days of delivery as long as they’re unused and packed back up just as they were delivered—original packaging, all the bits and pieces included.

Just a heads-up: return shipping is at your cost, and there’s a 20% restocking fee to help cover the handling and behind-the-scenes work that goes into processing a return.

Good question! If you used a promo or early access code, or purchased during a sale event, we don’t offer refunds but you'll be eligible for a store credit or exchange.

Used a first-time welcome code? That’s totally fine, you're still eligible for a refund as long as the return meets our standard conditions.

Either way, we want you to feel confident shopping with us, knowing there’s room to change your mind if something doesn’t feel quite right in your space.

If your order hasn’t been dispatched yet, yes—we can cancel it and organise a refund. Just a little note: payment processing fees (like PayPal, Afterpay or card charges) will be deducted, as those costs are passed on to us and unfortunately aren’t refundable.

Easy—just reply to any of the emails you’ve received from us (no need to start a new one). Let us know what’s going on and we’ll take it from there by guiding you through the return process step by step.

If something’s arrived damaged or not quite what you ordered, don’t stress—we’ll sort it. Just reply to your order email with a few clear photos of the item, the packaging, and the shipping label. Once we’ve reviewed the details, we’ll get back to you with the best next steps from there.

Fair question—returns don’t just go back on the shelf. There’s a bit of behind-the-scenes work involved, from unpacking and checking each piece to carefully repackaging it so it’s ready for the next home. The restocking fee helps us cover those handling costs and ensures we can process returns with care.

All L3 Home pieces come with a 12-month warranty under Australian Consumer Law, covering any manufacturing faults or defects from normal residential use. If something’s not quite right, we’ll work with you to sort it—whether that’s a replacement part, repair, or refund.

Just a heads-up: our warranty doesn’t cover general wear and tear, accidental damage, incorrect assembly, or exposure to the elements. It also doesn’t apply to commercial spaces like hospitality venues or offices, unless approved before purchase.

To make a claim, just reply to your order email with a few clear photos and a quick note about the issue. We’ll review everything and guide you through the next steps.

You can always reach us via our Contact Us page, alternatively you're more than welcome to email us at Sales@L3home.com.au. We are also on live chat (at the bottom right of the screen) on Monday to Friday from 10:00am to 5:00pm if you require an immediate response.

Our business hours are Monday to Friday 9:00am to 5:00pm and we unfortunately do not operate on weekends and public holidays. We endeavour to reply all email within 24hrs and apologies for any delayed responses out of this timeframe.

We’d love to hear from you! Whether it be a residential or commercial application, we would love to help.

Click here to fill out our trade application form.