30-Day Buyers’ Remorse Policy
Should you decide to return a product, you have a 30-day leeway from the date of purchase to inform us on your decision to return the item. Our team is ready to assist you with the returns process.
When returning an item, please let us know your reasons and have the order number with your personal details ready. Please ensure the items are returned in its original condition and with its original packaging and all the contents & hardware inside.
All items must not be used, worn or damaged so that they may be fit for sale for the next customer. Please ensure items are packed sufficiently and safely for return transport in the same way it was received. Couriers drivers cannot attend to an unpackaged item.
Once the item is ready for collection, our team will send through the return shipping labels (also known as a shipping consignment). Please print out the return shipping label(s) and affix them on top of the original shipping label. Once the labels have been stuck onto the packages, then our team can book in the collection for return and advise you when to leave the parcel at the front door for the couriers to collect.
Once the item has been returned back to us for inspection and everything is in good order. Our team will then begin the refund process. Regrettably, the original & return shipping costs are non-refundable as the services have already been carried out for you.
If Item is Incorrect
If an incorrect item has been accidentally sent to you, please also let our team know immediately and we will remedy this for you as soon as possible. We will organise the return of the wrong item and have the correct item resent at no cost to you.
If Item Was Accidentally Damaged
Despite our best abilities to protect the items for you, once an item leaves our warehouse it is over to the professional hands of our couriers. Sometimes accidents can happen, but don't worry, we have your back.
Once you receive an item, we ask that you to check through the contents and if the item has arrived damaged please let us know immediately within 48 hours along with detailed photo(s) and video evidence of this. If an item is opened several weeks or months later, it may not be considered a “reasonable time frame” to report an issue and will be difficult to determine where the fault lies.
If you notice the item is damaged, please let us know and our team can help you in resolving the matter at our cost, not yours. Including but not limited to:
If Item is Faulty
If the item is faulty or should arrive with missing parts, please send us a detailed description along with photo & video evidence. Our team will work with you in resolving the issue at hand, including but not limited to:
We reserve the right if:
Our policies are directly in line with guarantees that cannot be excluded under Australian Consumer Law. However, we reserve the right to refuse a claim or return in the event we are satisfied that faults and damages were a direct result of customer negligence including but not limited to: