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Care Instructions

Our recommendation is to have the covers professionally cleaned.

If the fabric has been accidentally stained, blot the stain with a clean, dry, white cloth, working from the outer edge to the centre of the stain. Use a hair dryer on the lowest heat setting to evenly dry the fabric and prevent moisture rings.

Avoid placing fabric furniture in direct sun light to minimize fading caused by natural bleaching.

Fluff and pat down feather cushions regularly to remove dust and maintain its natural shape. Vacuuming regularly also helps increase the fabric longevity and lifespan.

Colour Accuracy Disclaimer

The appearance of items may vary differently in colour or shade as compared to the image viewed on your PC, mobile, tablet or computer screen's colour settings. The appearances may also be affected by the way the items have digitally photographed and professional studio lighting.

If you have any concerns, please kindly request a fabric sample.

Measurement Variance Disclaimer

Due to upholstery and soft furnishing nature of the products, all measurements listed in the descriptions are to the best approximation. The actual size may vary +/- a few cm.

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When will my order be dispatched? 

In-stock items usually ship from our Melbourne warehouse within 5 business days of order processing. 

Some pieces, especially larger or more delicate ones, may require a little more prep or a courier that’s better suited to handle them with care. In these cases, dispatch may take slightly longer than the usual 5 days. We’d rather take the time to get it right and ensure your order gets to you safely.

Once your order's on the move, you'll receive tracking details so you can follow its journey home. 

If your item is marked Pre-Purchase, you'll see an estimated dispatch date listed on the product page. These dates are based on incoming shipments and can shift slightly from time to time depending on international shipping timelines, but we'll always keep you updated if anything changes. 

Here's a general guide to our delivery lead times: 

 ⚠ Delivery timeframes are estimates and may vary depending on your location, courier availability, and peak periods like major sales and holidays. While we'll always do our best to keep things on track, exact delivery dates can't be guaranteed. You'll receive tracking details once your order is on the move, and if you ever need more clarity, our team's just an email away. 

Visit our Shipping & Delivery page for all the finer details, we've laid out like we'd want to read it.

Standard Shipping

Available Australia-wide. Orders are delivered by general freight partners to your front door at ground level only. For most bookings, you'll receive an email from the appointed courier with delivery info once your order has been scheduled. We recommend keeping an eye on your inbox (and junk folder!) for delivery updates as your order gets closer. 

Melbourne Scheduled Delivery

Available to eligible Melbourne metro suburbs, this option lets you select a weekday delivery (Monday to Friday, excluding public holidays), and our team will be in touch to lock the date. Deliveries happen between 12pm and 6pm, to your front door at ground level only. Once it’s in the hands of the courier, you’ll receive a text confirmation with a more specific ETA on the day.

** Neither delivery service includes upstairs delivery, assembly or packaging removal. If you think access might be tricky—like stairs, gated entries, or you'd prefer a little help on the day, feel free to mention it when ordering, and we'll help coordinate the best approach. 

How do we get your order to you? 

We know delivery isn't one-size-fits-all, especially not when it comes to furniture. That's why we work with a trusted mix of delivery partners, depending on the size of your order and where it's headed. This helps us match each order with the most suitable courier. 

If you've had an experience you'd prefer not to repeat, just leave a note in the delivery instructions at checkout or send us an email. We'll do our best to work around it. 

Can I pick up my order instead of having it delivered? 

Yes—if you're based in Melbourne and would prefer to collect your order, you can arrange pickup from our warehouse. 

Send us an email before placing your order, and we'll guide you through the next steps. 

Can I order now and have it delivered later? 

If you'd like to delay delivery, the best way is to include a quick note at checkout under Delivery Instructions (e.g. "Please deliver after [preferred date]"). Our team will see this and do our best to work around it. 

Need a little more flexibility? Feel free to get in touch before ordering, and we'll let you know what's possible.

What is our returns policy?

We want you to feel confident shopping with us. If your new piece isn’t quite right, we're here to make the return process simple.

Full-priced items can be returned within 14 days of delivery, as long as they’re unused and in their original packaging with all contents included.

Please note that items purchased with a discount code or during a sale event are eligible for store credit or exchange only, and final clearance items cannot be returned. A 20% restocking fee applies to all returns, and shipping fees (initial & return) are non-refundable.

For the full rundown on how returns work, visit our Returns & Refunds page. 

What warranty do you offer? 

All L3 Home pieces come with a 12-month warranty in line with Australian Consumer Law. This covers any manufacturing faults or defects that pop up during everyday use. If something’s not quite right, we’ll work with you to make it right—whether that’s a replacement part, repair, or refund.

P.S. Our warranty is designed for everyday home use, so commercial environments (hospitality venues, office spaces or other high-traffic settings) aren’t covered unless otherwise agreed before purchase.

What's not covered? 

General wear and tear, accidental damage, incorrect assembly, or issues caused by neglect (like exposure to the elements or not using the item as intended) aren’t covered under warranty. If in doubt, please reach out and we’ll always do our best to help.

How do I make a warranty claim?

It's easy—just reply to your order confirmation email with a few clear photos of the issue and a quick note explaining what’s happened. Our team will assess it and guide you on the next steps.

Or, feel free to email us at sales@l3home.com.au with your invoice number and we’ll take it from there.