Warranty

What warranty do you offer? 

All L3 Home pieces come with a 12-month warranty in line with Australian Consumer Law. This covers any manufacturing faults or defects that pop up during normal use. If something’s not quite right, we’ll work with you to make it right—whether that’s a replacement part, repair, or refund.

P.S. Our warranty is designed for everyday home use, so commercial environments (hospitality venues, office spaces or other high-traffic settings) aren’t covered unless otherwise agreed before purchase.

What's not covered? 

General wear and tear, accidental damage, incorrect assembly, or issues caused by neglect (like exposure to the elements or not using the item as intended) aren’t covered under warranty. If in doubt, please reach out and we’ll always do our best to help.

How do I make a warranty claim? 

Easy—just reply to your order email with a few clear photos of the issue, and a quick note explaining what’s happened. Our team will assess it and let you know the next steps.